I ordered a rowing machine on 13th MARCH from simplyfitness.co.uk - at the time it said 1-2 days delivery. I ordered on a Friday. However on the Monday I noticed it then said 18 days delivery ! Of course they took my money anyway. So I waited a month and still it hadn't arrived - I phoned them (and had to go through the usual phone call misery of engaged tones, being on hold for ages and ages) and told them I wanted to change it for one in stock. So they put me through to a sales guy who happily took the money difference and told me it would be delivered on Monday. I confirmed this about 3 times with him.
OK so I waited in on Monday for it and it didn't show up. So I went through phone misery again to ask them where it was. They claimed the courier "lost it". So the nice supervisor woman said she would arrange for another one to be sent out and it would be with me on Wednesday.
So I'm waiting for it on Wednesday and it STILL didn't turn up. However an email came on Wednesday to say it had been despatched and would be with me today (Friday).
No apologies from them during any of my conversations or emails. In fact yesterday their phones were down all day.
Their website claims they give "outstanding customer satisfaction". Well if this is outstanding then Tony Blair aint George's puppet.
Moral of story - the web deals you see aren't always what they claim to be. Sometimes its best to pick things up in store for the sake of a few quid ....
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