The Joy of Call Centres

Still no news on the Baby front ... so we must all sit back and relax
and say "Ommmmmmmm" ......

You'll need to after reading my trials and tribulations of customer call centres ...

I rang Elonex today about my replacement
Artisan only to get the usual load of rubbish from their "customer support".
This PC has been out of action since the beginning of March, so am I asking too
much for it to be replaced within 2 months ? Obviously !
Just to make things even happier for me our TV decided to pack up too
a few days ago. I also have enjoyed the efficient service offered by
Toshiba too ! I rang them last week about the TV and was told someone
would ring to arrange an engineer to visit - and hey guess what ? No phone call.
So you then spend countless phone calls ringing their call centre only to be put into
a queueing system and then more often than not get an answerphone telling
you they are busy and would you like to try again later !


I mean - IS THERE ANY WONDER OUR BUSINESSES OUTSOURCE TO OVERSEAS !

In fact I think they would be better off looking IN the sea for their
employees as I would have had an equally productive experience
talking to a bunch of Cuttlefish.


Anyway rant over now, I presume I will ring Elonex again next week only to be told
the same old rubbish.

Doh!